RedisLabs Senior Customer Success Manager 

India 

359884989

Why would you love this job?

As a Customer Success Manager, you will be responsible for some of the biggest, most important, customers of Redis.If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.

What you’ll do:

• You will be the primary lead for our high value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor
• Lead the onboarding to help clients’ start using Redis technological platform and drive adoption
• Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives
• Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy
• Identify and mitigate churn risk proactively

What will you need to have?

• 3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software
• Experience with Enterprise customers, and/or dynamic and technological accounts
• Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
• Our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• Strong presentation, verbal and written communication, organization, multitasking, and time management skills
• Proven multitasking and prioritization skills
• A Bachelor degree from a University is a must

Extra great if you have:

• Experience with NoSQL databases or distributed caches

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:

• Competitive salaries and equity grants
• Flexible vacation time to promote a healthy work-life balance
• Health insurance, paid paternity leave, and pension plan
• Flexible working options
• Yearly health and wellness budget for a healthy mind and body
• Frequent team celebrations and recreation events
• Home internet reimbursement
• Learning and development opportunities
• Ability to influence a high-performance company on its way to IPO