Amazon eXecutive Event Operation Engineer Services Events 

United States, Virginia 

359699680

You will look for opportunities to standardize, improve productivity, reduce time to resolve, and reduce defects.Travel up to 20% will be required.
Key job responsibilities
Regular activities and responsibilities include:
• Windows/Mac OS support
• User hardware/software/peripheral support
• Creating and maintaining documentation
• Provide break/fix support for Video Conferencing equipment in meeting rooms
• Provide high level customers with assistance on using Video Conferencing technology
• Coordinate equipment for meetings including video conferencing gear, displays, projectors, speakers, microphones, cameras, telephones, laptops, media players, document cameras, etc.
• AV room furniture setup/strike and straightening including tables, chairs, lecterns, pipe and drape, easels, and other equipment as needed or directed
• Assist customers with finding and scheduling appropriate meeting rooms
• Train customers to use self-service tools to schedule their own spaces, services, and resources
• Assist high level customers with event services including production, livestreaming, PA equipment, and Video Live Production
• Provide courteous phone and chat support to customers
• Create and maintain excellent relationships with our internal customers and co-workers
• Adjust work schedule when needed to support Amazon business needs.
• Track your work via our ticketing system
• Assist event organizers with presentation formatting
• Responsible for resolving or escalating technical issues in EBC rooms

- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma

- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment