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As part of a unified onboarding approach, you will be providing best practice guidance to our customers during their implementation project, driving product adoption by assisting them to secure a fast and successful Go-Live.
Specific activities include:
EXPECTATIONS AND TASKS
Facilitate the transition from sales cycle to onboarding and project start
Advise on areas of transformation, project and technology readiness
Provide communication and status updates to internal and external stakeholders
Advise on go-live planning approach
/ GROW portfolio
REQUIRED SKILLS:
Experience in multiple software implementations as a Project or Account Manager, Consultant, Presales or Product Engineering
Deep understanding of onboarding lifecycle, from a strategic and tactical perspective
Deep sense of accountability and ownership
Ability to quickly adapt to changing environments with attention to detail while maintaining the “bigger picture”
Experience working in a global environment and willingness to adjust working hours occasionally
Fluent in English / Chinese (oral and written). Additional languages are a plus – Especially Korean
WORK EXPERIENCE
Minimum of 3 – 5 years of strong experience working with external clients and software implementations.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Strong ability to organize, prioritize and execute
Capability to adapt to change and to meet a demanding workload
Must be able to maintain a positive, solution oriented and professional manner throughout
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