Your key responsibilities
- Lead Solution Architecture for enterprise-scale CRM and Power Platform implementations leveraging Dynamics 365 Customer Engagement, Marketing, Sales, and Service modules.
- Advise clients on cloud-native architectures that unify Microsoft Fabric, Power Platform, and Azure AI Services for customer data, analytics, and automation.
- Design and implement scalable, secure, and composable architectures using Dataverse, Azure Integration Services, Power Pages, and Copilot Studio.
- Define solution roadmaps that align with business priorities, regulatory frameworks (PDPL, GDPR, ISO/IEC 42001), and industry-specific requirements (Public Sector, Utilities, Energy, FS).
- Drive enablement of Microsoft Copilot and GenAI experiences across Dynamics 365 and Power Platform workloads.
- Collaborate with Microsoft to position EY as a preferred transformation partner through co-selling, joint account planning, and innovation workshops.
- Mentor and guide multi-location teams (Onshore, Nearshore, Offshore) across solution design, DevOps, ALM, and delivery governance.
- Contribute to go-to-market development — building accelerators, reusable frameworks, and EY IP around industry-specific Microsoft solutions (Energy Cloud, Public Sector CX, Utilities Data Hub).
To qualify for the role, you must have
- 12+ years in solution architecture, technical leadership, or CRM transformation programs within consulting or enterprise delivery environments.
- Proven experience in Microsoft Dynamics 365 CE (Sales, Service, Marketing) and Power Platform (Power Apps, Power Automate, Power Pages, Power BI).
- Strong technical understanding of Dataverse, Azure Integration Services (Logic Apps, Service Bus, Event Grid), and Microsoft Fabric.
- Experience designing AI-infused business applications using Azure OpenAI, Copilot Studio, Cognitive Services, and AI Builder.
- Ability to architect secure solutions leveraging Azure AD, Defender for Cloud, and Microsoft Entra.
- Familiarity with low-code governance, Center of Excellence (CoE) setup, and environment strategy for Power Platform.
- Working knowledge of Azure DevOps, GitHub Actions, and CI/CD pipelines for D365 ALM.
- Microsoft Certified: Power Platform Solution Architect Expert, Dynamics 365 CE Architect Expert, or Azure Solutions Architect Expert (preferred).
- Experience with data integration and analytics via Microsoft Fabric, Synapse, or Data Factory.
- Strong communication and client engagement skills with the ability to interface confidently at CIO/CTO/Program Director level.
- Willingness to travel across UAE, KSA, and the wider MENA region.
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes a regionally competitive package.
Plus, we offer:
- The opportunity to manage a portfolio of talent within a designated service line.
- A collaborative environment where everyone works together to create a better working world.
- Excellent training and development prospects, both through established programs and on-the-job training.
- An excellent team of senior colleagues dedicated to managing and varying your workload.