Citi Group Executive Onboarding Concierge- HR Delivery Partner 

United States, Florida, Tampa 

357453089

Responsibilities:

• Providing Onboarding Concierge support for new Senior Executive (Directors & Managing Directors) hires as well as International transfers.
• Provide recommendations for and monitor to completion of HR process and policy improvements using operational metrics, survey results, and other key performance indicators.
• Support HR objectives through the effective use of HR systems such as Workday and Service Now.
• Discuss strategic topics, progress of initiatives and action plans, results and metrics with stakeholders including Country Senior Management.
• Steer global/regional priorities and projects in partnership with the operational services and global processes.
• Provides expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit.
• Develop and maintain highly effective relationships with HR Partners to ensure full engagement and open lines of communication.
• Liaise and collaborate with Regional Stakeholder Services Relationship Managers and representatives, Regional Office, CSC and local HR partners to execute business initiatives.
• Ensure effective delivery and execution of processes through collaborating with HR to translate policies into operational processes, identifying key controls, capacity planning, driving improvement and measuring performance.
• Manage process delivery escalations and partners with Regional Operational Services and Global Processes Leads to deliver resolutions including incident reporting. Ensure all stakeholders are kept regularly informed of progress to closure.
• Refine the HR operating model and seek process improvement by reducing effort and maximizing results.
• Play the role of an advisor/partner and build strategic relationship with Country, Regional, Product HR partners to identify sustainable actions, drive common practices and eliminate pain points.
• Exercise due diligence and proactively collect feedback through diverse channels to enhance level of service.
• Establish best practice of Service operations to effectively control cost and mitigate risk.
• Lead change management and standardization efforts.
• Create appropriate back-up systems that ensures continuity of operations plans are in place.
• Drive opportunities for operational efficiency and digitization of current processes.
• Drive HR communications and Customer/ Partner Engagement Strategy.
• Identify, escalate and follow up any compliance risk inherent in any situations.
• Participate in Audits kick off and coordinate within HR if needed.
• Provide concierge style support to Managing Directors for HR processes and HR systems support, pay inquiries (pay, taxes, equity comp), time off inquiries, etc.
• Provide Onboarding Concierge support for new Senior Executive hires by presenting general Citi and HR information and assisting with HR related task completion.
• As Onboarding Concierge be able to resolve inquiries or triage to appropriate contacts in multiple areas such as Benefits enrollment, Compliance requirements and other Onboarding inquiries.

• Qualifications:

• 5-8 years of relevant experience
• Knowledge of applicable US Employment laws
• Working knowledge of industry standards and practices
• Proficient in Microsoft Office and Workday
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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