Airbnb Senior EX Operations Specialist 

Ireland 

355694240

The Difference You will Make:

This role requires hands-on skills in reporting, business process automation, documentation, stakeholder management, and cross-functional project leadership, all reflecting the high standards and adaptability required to be successful in EX Core Ops.

A Typical Day:

• First Look Program Operations
• Serve as the operational lead for the First Look Program, ensuring end-to-end delivery of all employee feedback and engagement processes associated with First Look pilots and launches.
• Oversee daily coupon generation via the Moola App—creating, testing, and uploading coupons for experiences, Originals, and Chef Services; handle ad hoc requests for high-value coupons and expansion to new teams.
• Manage Airtable platform operations in partnership with BizTech, including coupon uploads, supply updates, rollout of new cities, and regular Airtable enhancements for a user-friendly employee experience.
• Coordinate with partner teams (BizTech,, Supply Managers) to clarify ownership, standardize supply request guidelines, and mitigate operational bottlenecks.
• Assume full responsibility for the First Look support channel (e.g., canwehelp@), addressing Jira tickets/employee queries efficiently, maintaining canned responses for recurring questions, and collaborating with COEs for complex cases.
• Drive process improvements in the First Look Program, including tracking engagement metrics, audit reviewing coupon usage, optimizing survey flows, and enhancing communication to ensure a seamless and equitable experience for employees.
• Ensure full documentation (SOPs, training guides) of all First Look operations and maintain weekly reporting to leadership, including program engagement reviews.
• Stakeholder Engagement & Communication
• Serve as an operational point of contact for business partners, leaders, new hires, and employee queries, converting high-volume email traffic and requests into manageable, trackable JIRA tickets and processes.
• Project Management
• Manage multiple, concurrent projects with shifting priorities, including requirements gathering, project brief creation, implementation planning, and outcome documentation.
• Drive team initiatives such as automation pilots, process centralization and new template launches while incorporating feedback and continual process improvement.

Your Expertise:

• 5+ years of related experience
• Proficiency in designing and maintaining process documentation; ability to translate business requirements into actionable technical or functional tickets.
• Ability to triage, prioritize, and execute operational requests—demonstrating solution-oriented thinking, accuracy, and accountability.
• Proven skill in supporting end-to-end employee processes.
• Stakeholder-focused communicator capable of supporting high-volume, time-sensitive requests with clarity and empathy.
• Strong project management abilities—able to assess needs, conduct analyses, build partnerships, and deliver improvements under tight deadlines.
• Experience working in highly regulated environments, handling compliance-driven reporting and confidential data with discretion.
• Resourceful, resilient in navigating ambiguity, and always seeking process improvement.
• Recognized for transforming manual error-prone tasks into automated, scalable solutions.
• Delivers results through collaborative stakeholder engagement and clear communication.

Offices: Ireland