IBM Tier Help Desk Analyst - Rocket Center WV 

United States, Alabama, Huntsville 

354436738

The Tier 1 Help Desk Analyst will work in a fast-paced Call Center environment, providing frontline support to customers. Responsibilities include:

• Intercepting, documenting, and troubleshooting customer incidents through phone and ticketing systems.
• Resolving issues or escalating them to appropriate teams when necessary.
• Communicating effectively with customers to ensure timely updates and resolutions.

Required Technical and Professional Expertise

• Strong technical skills with the ability to troubleshoot and resolve issues efficiently.
• Above-average communication and customer service skills, with a focus on user satisfaction.
• Experience working in a metrics-driven environment, meeting performance targets.
• Must be available to work onsite in Rocket Center, WV, 3 days per week.

This position requires the ability to obtain and maintain a Public Trust Clearance. Applicants must be U.S. citizens and eligible to work in the United States.
Preferred Technical and Professional Expertise

• Proficient in PC usage and familiar with common end-user issues.
• Experience in providing customer service, with a focus on problem resolution.