Key Duties:• Establish a best-in-class organization by establishing KPIs for all employees— Hold the team accountable for productivity, timeliness, and quality by collecting data and disseminating metrics to support those performance indicators• Provide outstanding customer service, enabling internal Apple customers to do their life’s best work in safe, well-maintained facilities.• Maintain accurate and audit-ready compliance records, ensuring all inspections, permits, and safety protocols are up-to-date. Address regulatory feedback proactively.• Act as the primary point of contact for emergency incidents, ensure immediate action, clear communication, and timely resolution without requiring leadership intervention.• Provide consistent and proactive updates to leadership on operational performance, and potential risks. • Oversee third-party service vendors to ensure timely and high-quality service delivery. Monitor costs, budgets, contract compliance, and vendor performance.• Identify inefficiencies in current processes and propose solutions to improve service levels, operational efficiency, and cost-effectiveness.• Oversee department budget spend• Maintains and enhances key operational documents, including SOPs, the weekly Project Report, Monthly and Quarterly Presentations and Quarterly Business Reports• Serves as a team leader for a team of Project Managers