Being the cybersecurity partner of choice, protecting our digital way of life.
Service Management
Support Service Management Director in the design and build of the performance reporting for each process area in the COE
Performs performance reporting and SLA tracking for the overall COE.
Supports HQ driven Relationship Management needs including the development and execution of an engagement framework
Serves as point of contact for US stakeholders in concert with India hours
Transition Execution
Supports coordination for future transitions to the COE including identifying KT trainers, refining KT schedules, ensuring DTPs are documented, and general project management for HQ based activities
Knowledge Management
Support knowledge management by ensuring the process documentation is available for new services to the COE teams
Qualifications
MBA or similar Accounting / Finance degree (or equivalent experience).
12+ overall years of experience with time within a US headquartered global Fortune 500 company, preferably within the high tech industry.
7+ years of experience in a management role within a large scale shared services / COE / GBS / BPO environment.
Leadership experience with a strong in-depth understanding of the accounting processes - R2R, P2P, Revenue, FPA
Advanced spreadsheet and presentation skill with experience of BI tools.
Excellent written and verbal communication skills with the ability to communicate effectively across all levels of the organization.
Real passion for continuous improvement of systems and processes.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $132,400/yr to $214,150/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
Please note that we will not sponsor applicants for work visas for this position.
All your information will be kept confidential according to EEO guidelines.
All your information will be kept confidential according to EEO guidelines.
