Capital One Manager-Salesforce Marketing Cloud SFMC Campaign Specialist Lead 

United States, Virginia, Arlington 

351622479

Center 3 (19075), United States of America, McLean, Virginia Manager-Salesforce Marketing Cloud (SFMC) Campaign Specialist Lead

Responsibilities

• Lead the well managed delivery of journey orchestration campaigns and initiatives

• Partner with Marketing Strategy leads to design, streamline and optimize Salesforce Marketing Cloud (SFMC) journeys, including building and filtering audiences

• Design and execute cross-channel SFMC campaigns / journeys based on Marketer requirements

• Oversee journey planning and execution including technical reviews and quality control

• Bring expertise in personalization and marketing automation to infuse leading practices around dynamic email content and segmentation rules to customize marketing campaigns

• Partner with Marketing intent owners and delivery performers to streamline and optimize marketing journeys

• Partner with CapitalOne MarTech leads for support related to new capability development, platform integrations and / or omni-channel execution

• Evangelize the spirit of transformation across the team so that it’s a part of every marketer’s job, and permeates everything that we do

• Establish a network of help and strong relationships across partners (business, creative, martech, data, operations, etc.) to drive priority changes

Characteristics we’re seeking

• Exceptional subject matter expertise in email marketing best practices, experience owning multi-audience email campaigns on a global scale, and extensive usage of Salesforce Marketing Cloud (SFMC) required, inclusive of Journey Builder, Email Studio, Automation Studio, and Data Extensions, HTML and CSS experience required.

• Experience creating dynamic and personalized marketing campaigns using AMPscript and SQL expertise, building automations for marketing, analysis, and system maintenance using SQL knowledge, maintaining and optimizing SFMC for peak performance and data integrity.

• Stays abreast of industry best practices and emerging SFMC trends, understands current martech capabilities in the marketplace and is able to connect our martech capabilities to marketing possibilities across targeting, creative, and experience.

• Ability to combine analytics and qualitative data to form a journey orchestration strategy and approach and break a strategy down into an actionable plan that accelerates momentum and speed to market.

• Troubleshoots and resolves technical or process issues as they arise.

• Has the fungibility to flex across being a marketer / practitioner, transformation thought leader and operational leader of other disciplines.

• Monitors and analyzes marketing campaign performance, offering actionable insights for optimization.

• Can manage the details of their own and a cross-functional team’s multiple projects, deadlines and changing priorities, while maintaining excellent and accurate work.

• Is able to create and operate in a systems level view of marketing and marketing delivery.

• Is a highly effective communicator and skilled relationship-builder who can influence internal decision makers with formal recommendations and informal networking.

Basic Qualifications

• Bachelor’s Degree or Military experience

• At least 3 years of experience planning, executing and analyzing marketing campaigns leveraging Salesforce Marketing Cloud

• At least 3 years of Email Campaign Management and Delivery leadership experience with production and segmentation strategy

• At least 1 year of people leadership experience

Preferred Qualifications

• 3+ years of journey orchestration experience in Financial Services or other regulated industry

• 4+ years experience with Salesforce Marketing Cloud

• 3+ years of experience working with cross-functional teams in a matrixed environment with a track record of effectively working autonomously and navigating ambiguity

• BPM, Lean, PMP Certifications

• 2+ years leveraging Workfront or other project management systems

• Adobe Workfront Project Manager Professional Certification

• 2+ years of Risk Management experience

• Salesforce Marketing Cloud certifications: Administrator, Developer, and/or Email Specialist

New York City (Hybrid On-Site): $147,800 - $168,700 for Manager, Marketing Illinois (Hybrid On-Site): $137,800 - $157,300 for Manager, MarketingThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.