EY Site Technology Support medewerker 

Netherlands, North Holland, Amsterdam 

35122916

Enterprise Technology (ET)

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

The On-site Technology Support Specialist provides thisperforming multiple technology support activitiesThis professionalto prioritize tasks, working with multiple software and hardware technologies, in a fastpaced environment

Your key responsibilities

• This role isrequired

• Facilitate and supportthe deployment of hardware and software to end users (including the installation,configurationand testing of more complex firm hardware).

• acilitate and support the

• with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.

• Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies.Identifysources and trends of technical problems to prevent future occurrences.

• Under minimal supervision, provide after-hours service for escalated issuesand tasksfrom the Service Desk or supervisor.

• Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.)as assigned andin accordance withfirm policy andEY Technology

• with off-sitetechnologysupport for firm sponsored functions/meetings.

• Assist with IT tasks related to office moves,buildouts

• Work effectivelyas “remote hands” for otherEY Technologyfunctions, such as Telecommunications and Hosting.

• Maintain a thorough understanding ofEY Technology’sorganization and service offeringsin order toidentifyhow best to address end user technology needs and incidents.

• anticipateand resolve end user technology issues that affect productivity of Firm personnel

• The role receives direct oversight from a supervisor with regular contact to assign andmonitor

Skills and attributes for success

• analytical skills arerequiredto address end-user incidents escalated from the service desk or offered by end user on walk-up issues.

• Decision making responsibilities aregenerally limitedto addressing a single end-user issue;abilityto be able to prioritize incidents being worked on and communicate those priorities to endusersas necessary.

• Bachelor'sdegree or equivalent work experienceis desirable.

To qualify for the role you must have

• Excellent communication, interpersonal, organizational, and time management skills.

• Excellent customer service attitude.

• Ability toliaise andwork effectively with all levels of end users and IT personnel.

• Ability to communicateeffectively with supervisor and peers.

• Approximately 2-4years of experience in end user technology support

What we offer

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you:

• Transformative leadership:

• Diverse and inclusive culture:You’ll be accepted for who you are and empowered to use your voice to help others find theirs.

in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request

can be requiredto travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance