Ebay Sr. Manager UX Research - FST 

Canada, Ontario, Toronto 

351031473

:

• Lead an expanded team of some of our most senior User Researchers across the Financial Services, Trust and Regulatory spaces, providing research leadership as well as career development guidance and coaching tailored for a mix of junior to senior research talent.

• Drive a mixed-methods research practice, gathering both generative and evaluative insights on designs and concepts. Methods include but are not limited to: in-depth user interviews, in-lab and field studies, online surveys, diary studies, usability testing, moderated and unmoderated remote testing, customer journey mapping, jobs to be done, benchmarking, heuristic evaluations, as well as stakeholder interviews.

• Cultivate and manage partnerships with cross-functional partners and company leadership (Design, Product Management, Marketing, Analytics, and various Business Units), being a user insights thought leader.

• Establish and maintain an efficient strategy for scoping research, execution, and sharing insights to ensure velocity and visibility across internal partners.

• Help drive the impact of insights generated by the team and play a leadership role in elevating the User Research practice at eBay.

• Define and lead initiatives that contribute to the maturity of our research practice.

• Manage budget and maintain a healthy bench of external vendors for specific needs.

• Proven people leader with experience in all aspects of managing teams.

• 8+ years of experience in an applied user research setting.

• 5+ years of experience in managing user research/product research teams.

• 2+ years of experience in managing research managers.

• Experience with the Financial Services industry is a plus but not a mandatory requirement.

• Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science or a related field.

• Consistent track record of building and curating user research programs, employing a range of methodologies.

• Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from ideation to launch.

• Ability to solve complex problems and support the team in delivery of insights.

• Strong communication skills, experienced influencer, and advocate for user research.