Palo Alto Senior Manager Service Logistics Repair 

United States, California 

349614740

Being the cybersecurity partner of choice, protecting our digital way of life.

Key Responsibilities

• Repair Engineering & Process Management:
  • Design, develop, and document standardized test processes and procedures specifically for the repair and refurbishment of cybersecurity devices.
  • Lead the troubleshooting and resolution of complex technical issues found during the repair process.
  • Collaborate with the R&D and manufacturing teams to implement Engineering Change Orders (ECOs) in the repair flow, ensuring clear instructions and successful execution.
  • Select, qualify, and manage the technical readiness of test equipment and tools used by the repair team.
• Program & Team Leadership:
  • Oversee the day-to-day operations of the repair program, ensuring all Service Level Agreements (SLAs) and quality metrics are met.
  • Provide technical guidance and mentorship to a team of repair technicians and junior engineers.
  • Partner with supply chain and logistics teams to manage the flow of defective units and the inventory of repair parts.
  • Lead cross-functional meetings with engineering, quality, and customer service to review repair data and drive improvements.
• Process Improvement & Data Analysis:
  • Utilize data from repair yields, cycle times, and failure analysis to identify process bottlenecks and drive continuous improvement.
  • Conduct in-depth root cause analysis on field failures to provide actionable feedback to the design and manufacturing teams.
  • Develop and monitor key performance indicators (KPIs) to measure program effectiveness and report on progress to leadership.
  • Implement lean manufacturing or Six Sigma principles to streamline repair operations and reduce costs.

Your Experience:

• Bachelor's degree in Electrical, Mechanical, Industrial, or a related Engineering discipline.
• A minimum of 5 years of experience in a manufacturing or test engineering role.
• Prefer 2 years of experience in a leadership or program management capacity, with a proven ability to manage technical projects and personnel.
• Demonstrated experience in designing test processes and fixtures for electronic hardware.
• Proven expertise in troubleshooting and root cause analysis of complex electronic and mechanical systems.
• Strong understanding of Engineering Change Order (ECO) processes and product lifecycle management.
• Excellent communication, interpersonal, and leadership skills.
• Experience with Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle).

Preferred Qualifications:

• Experience with repair or refurbishment operations for networking or data storage devices.
• Familiarity with the hardware and software components of cybersecurity devices.
• Experience working with third-party service providers or contract manufacturers.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $205,000 - $307,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.