Mcafee Service Desk / Automation Process Engineer 

India, Karnataka, Bengaluru 

349154355

Your key roles are designing, developing, testing, and maintaining automated systems to improve efficiency, accuracy, and productivity.This is a Hybrid position based in Bangalore. You must be within a commutable distance from the location. You will be required to be onsite on an as-needed basis; when not working onsite, you will work remotely from your home location.

About the role:

• The ideal person for this role should have strong background in various skills and technologies for Rotational Shift role. They should be proficient with Windows 10/11, OS, and mobile devices, including both Android and iOS. It's essential that they have experience working in a helpdesk ticketing environment and are familiar with ITIL policies and procedures, particularly in incident, request, knowledge, and problem management. Experience with Office 365 administration and its applications like Word, Excel, PowerPoint, and Outlook is also highly desirable.
• We're looking for someone who can enable the smooth creation, testing, and incorporation of automation tools to enhance our business operations. They should be capable of addressing any issues with automated processes to ensure they run smoothly and efficiently, making adjustments as necessary.
• The candidate should have experience in creating and testing automation solutions using JavaScript, Python, and VBScript, along with Power Automate, MS Copilot, and RPA platforms such as Automation Anywhere (A360). A basic understanding of any RDBMS, such as SQL, would be beneficial.
• Excellent customer service skills are necessary, and we're looking for someone who brings an enthusiastic and 'can-do' attitude to their work.

About you:

• We are looking for 2 to 3 years of candidates Automation Engineering or a related field.
• Proven experience in process automation, Proficiency in RPA robotics is essential. Knowledge of Python, SQL, or other automation-related programming languages is also a must.
• The ideal candidate should possess excellent problem-solving, analytical, troubleshooting, and strong communication skills.
• Certification in automation systems or process control would be a plus.

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement