Citi Group IAM Operations - Infrastructure Quality Assurance Intermediate Analyst C10 

United States, Texas, San Antonio 

348728386

Responsibilities

• Assess, triage, research, and remediate any issues found in the Entitlements feed
• Attend conference calls involving technical questions for Citi enterprise platforms, applications and related systems (e.g., Mainframe, Active Directory, and UNIX)
• Perform project management and business process improvement
• Understand and implement the documented Enterprise Entitlement Review System (EERS) Integration & QA process
• Assist internal application teams in creating high quality entitlement feeds into EERS
• Function as the SME on the EERS feeds and lead meetings with the global community
• Communicate QA requirements to all stakeholders involved in projects
• Provide continuous improvement suggestions around the QA process
• Track the application team’s progress in remediating the feeds and use the escalation process effectively
• Analyze and provide feedback to the teams on feed quality analysis
• Produce periodic metrics and reporting of progress, issues, and potential risks upon request
• Track progress and provide ongoing updates to stakeholders as needed
• Analyze current entitlement feeds to EERS noting any areas of concern
• Assist other IAM/EERS team members as needed

Qualifications

• At least 2+ years' experience in Quality Assurance, Technology Operations, or related field
• Excellent time management and ability to adhere to tight deadlines, while communicating status with management
• Ability to work autonomously in a timely manner with minimal oversight
• Advanced proficiency in MS Excel
• Basic experience working with MS Access
• Strong proficiency with O365/MS Office suite
• Understanding of data transmission protocols
• High attention to detail
• Ability to identify any emerging or existing risk and escalate appropriately as needed
• Fluent written and oral communication skills in English
• Spanish or Portuguese would be a big plus
• Ability to effectively communicate with a diverse, international user base.
• Experience servicing internal clients and business partners
• Strong organizational and analytical skills

Education

• Bachelor's/University degree is preferred or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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