Cisco Customer Success Executive 

United States, Virginia 

348409086

As CSEs, we are accountable for the successful adoption and value realization of the products, software, and services our customers have purchased. Best-qualified candidates will demonstrate the following:

• Build and orchestrate an integrated customer adoption strategy from solution onboarding to value realization that includes Cisco, partner, and customer stakeholders.
• Demonstrated ability to drive post-sales orchestration of Cisco company-wide team and partner resources to provide a unified path to customers’ success
• Deep understanding of the “Business of IT”: business goals, operational environment, budgeting, regulations, challenges, and operational maturity
• Experience handling sales and/or delivery motions within enterprise accounts (org structures, stakeholders, and operating models of large, complex accounts) or equivalency working in a matrixed organization
• Align Cisco solutions to appropriate business outcomes and success measures
• Provide customer insights based on a solid understanding of the best methodologies for architecture, implementation, adoption, and migration
• Partner with Sales to ensure alignment of pre-sales and post-sales strategies
• Team Lead of all CX motions
• Outstanding written and verbal communications
• Ability to analyze and tell stories with data at appropriate stakeholder levels
• May require travel

You are an executive leader with excellent customer, partner, and market orientation in software and subscription services. You are an industry inspiring leader who can evangelize Cisco solutions and services. You have experience in ensuring customers adopt and realize value from subscription software and services. In addition, as a CSE you are keen on identifying new opportunities to expand your value within a customer.

• Strategic thinker and relationship-building executive with a leadership presence
• Experience leading Customer Experience transformation work or Customer Success programs.
• Experience building positive relationships and influencing others.
• Success leading and coordinating teams to ensure magnificent engagements with clients, partners, and sales teams.
• Ability to shift from developing high-level strategies to effective execution, influencing at every level and driving decisions through appropriate collaboration.
• Can suggest/explain Cisco technologies and solutions, able to convey sophisticated ideas in a clear, concise manner.
• Comfortable working in a highly matrixed and sometimes ambiguous environment.
• Authority consultant who advises team members on strategies and standard methodologies.
• Motivates, encourages and continually develops team members while handling conflict optimally and building a culture of trust

• 10+ years of experience in leading customer-facing organizations, Customer Experience transformation work or Customer Success programs.
  
• 5+ years of experience working with subscription (software and/or services) offers.
• High level of Business Acumen, proven successful consulting experience with key technical and sales acumen.
• Ability to handle influence through persuasion, negotiation, and consensus building.
• Strong empathy for customers and a passion for revenue and growth.
• Demonstrated desire for continuous learning and improvement.
• An enthusiastic and creative leader with the ability to inspire others.
• Excellent executive-level communication and presentation skills.
• Must have experience working with programs, software, and adoption.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).