Cisco Customer Success Executive 

United States, Massachusetts, Boston 

172367156

Your primary focus will be to accelerate customer success. Key responsibilities include:

• Strengthen Customer Relationships : Establish trust-based relationships with key customer contacts at multiple levels.
• Customer Insight : Deeply understand customer business objectives, challenges, and the landscape they operate in.
• Orchestrate the Journey : Coordinate Cisco Services, partners, and customer teams to create a seamless path to value realization.
• Sentiment & Escalation Management : Address and resolve customer issues, ensuring a positive experience and clear communication.
• Strategy & Alignment : Collaborate with Sales to develop customer success plans that align with both Cisco and customer priorities.

Note: May require travel.

We're looking for someone who excels in:

• Customer-Centric Approach : Consistent track record in driving Customer Success, Adoption, Renewal and Recurring Revenue Growth, particularly in a SaaS environment.
• Relationship Management : Strong interpersonal skills to build and sustain relationships with stakeholders at various organizational levels.
• Strategic & Tactical Balance : Ability to both develop high-level strategies and orchestrate plan execution.
• Team Leadership: Expertise in guiding cross-functional teams for positive customer engagement. Expertise in handling ambiguity. Ability to influence through persuasion, negotiation, and consensus building.
• Effective Communication : Ability to articulate complex ideas in a relatable way to a variety of audiences including executives. Demonstrates executive presence.

• 10+ years of experience leading customer-facing teams, customer transformation work or Customer Success programs.
• High level of business acumen.
• 5+ years of experience working with subscription (software and/or services) offers.
• Confirmed ability to influence through persuasion, negotiation, and consensus building.
• Strong empathy for customers and a passion for advocacy and driving value
• Demonstrated desire for continuous learning and improvement.
• An enthusiastic and creative leader with the ability to inspire others.
• Excellent executive-level communication and presentation skills.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).