Microsoft Executive Engagement Communications Lead 

United States, California, San Francisco 

347868111

This role will orchestrate across a variety of stakeholders for core deliverables and requires an individual who is

Required/minimum qualifications:

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement
  • OR equivalent experience.

Customer and Patner Engagement:

• Proactive planning of Corporate Vice President (CVP) engagement with customers and partners in alignment with the team's strategy, goals, and objectives.
• Run an effective triage process for directing ownership of all customer engagement requests from the field.
• Coordinate and manage to closure all customerescalations directed towards the CVP including conducting due diligence across field teams, organizing resources to resolve, preparing andsummarizing info to the leader, engaging the right owners or Subject Matter Experts (SMEs) who should take execution ownership of resolving the issues.
• Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the CVP is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team’s and the customer’s most critical and strategic priorities.
• Ensure all executive engagements/field visits at CVP level and above (SLT field visits) are run smoothly with right customers/partners engaged and productive meeting outcomes achieved.
• Act as a Single Point of Contact (SPOC)aligningwith local teamsand stakeholders topreparefor site visits, working directly with associated Executive Offices from planning to execution, and driving follow up actions and communications.
• Maximize customer, partner, and field engagementsundertaken by the CVPduring domestic and internationaltravel,includingaligningwith local teamsand stakeholders topreparefor site visits, prepping the leader, and driving follow up actions and communications.
• Coach account teams on exec engagement strategy, including overseeing all requests from Americas accounts for the upper-level Leadership Team (SLT).
• Actively participated in the Americas Customer engagement and Communication community, leveraging best practices and actively contributing to process improvements.

Executive Communications:

• Lead, create and execute the Enterprise Operational Unit (EOU) communications strategy (internal & external), messaging framework and overall plan. In partnership with CVP Business Manager, provide communications support for internal and external communication needs.
• Construct, plan andexecute onexecutive communication support including leader messaging and development, org and employee communications (e.g., all-hands/newsletters/events), internal and external presentation and content support.
• Develop a rhythm of communication that builds upon the Americas and Microsoft Customer and Partner Solutions (MCAPs) communication plan and drives clarity and engagement for the organization.
• Own the creating of executivecontent :including scripts, talk tracks, videos, and social media amplification plans.
• Build Momentum, excitement and inspire action in the field through the voice of the CVP with relevant communications sent proactively and with predictable frequency

Embody our and