IBM Customer Success Manager Architect 

Malaysia, Selangor 

347079257

Your Role and Responsibilities

Your primary responsibilities will include:

• Team Leadership and Development: Hire, nurture, and develop a team of exceptional client-facing technical talent.
• Solution Validation: Collaborate with CSMs and clients to validate solutions with MVPs that deliver value, leading to production readiness.
• Establishing Trusted Client Relationships: Create and maintain enduring, trusted relationships at technical levels within clients, including CIOs, CTOs, Developers, Data Scientists and Architects, establishing IBM as an essential partner.
• CSM Team Coaching: Coach CSM teams with clarity and conviction to ensure they fully understand how to perform their roles successfully and achieve their KPIs.

Required Technical and Professional Expertise

• Proven Leadership and Credibility: Seasoned technical leadership with a proven track record, along with experience in coaching CSM teams to drive the adoption of complex, enterprise-grade technology solutions.
• Expertise in Deal and Situational Coaching: Demonstrable mastery of deal and situational coaching, while fostering a high-performing, growth-minded, and candid culture.
• Practical Skills in Technology Domains: Possess deep, practical, and applied skills in one of the following areas: Cloud, Data and AI, Automation, Integration, or Security (with understanding across a broad selection, including their interconnectivities).

Preferred Technical and Professional Expertise

• Diverse Technology Solution Expertise: Experience working with a wide range of technology solutions, including Cloud, Data & AI, and more (training in IBM’s products will be provided).
• Sales Experience in Software and Cloud: Proven experience in software and Cloud sales, including software, SaaS, IaaS, PaaS, and more.