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IBM Customer Success Manager Architect Intern 
Malaysia, Selangor 
157061624

27.03.2025
Your role and responsibilities

Developing trusting relationships, you'll work with clients to shape the future of their technology landscape.As we help you combine your technical education with consultative sales best practices, you will accelerate enterprises' success by providing award winning solutions across Cloud, Data & AI, Security and Automation.
es will include:

  • Solution-Selling: Learn and employ solution-selling techniques to support the team to identify and engage decision makers and influencers, qualify business opportunities, and respond to clients' needs.
  • Client Management: Help a CSM to manage a dedicated client set and define, confirm and communicate the differentiated value of IBM's technology at both the technical and business level.
  • Sales Process Management: Help a CSM manage the entire sales process and ensure delivery against KPIs, with a strong emphasis on new business sales, while expanding existing accounts.
  • Collaboration with IBM Ecosystem: Collaborate with the broader IBM sales ecosystem, from Marketing to Sales and technical colleagues, to IBM Business Partners, in order to build sales campaigns and incremental pipeline.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
  • Technical Education: Enrolled and in the final year of a technical degree such as Computer Science, Engineering, Information Systems, or a related field.
  • Communication Skills: Possess excellent communication and presentation skills that are engaging, compelling and influential.Additional requirements:
    * Malaysia Citizen
    * Have no more than two years full-time work experience* It is mandatory that all applicants are currently enrolled in studies at Malaysia University during the entire internship.
    * Candidates must be at their final year of University (Ideally to graduate Q1 2026)
Preferred technical and professional experience
  • Software Sales Experience: 1 - 2 years of experience in software sales with a proven track record of contributing to the resolution of client's issues.
  • IT Use Cases: Hands-on exposure to the practical application of computer science, information systems, or engineering concepts.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.