Boston Scientific Field Service Engineer 

India, Maharashtra, Mumbai 

345045522

About the position:

Under limited supervision, responsible for maintenance, testing, troubleshooting, calibration and repair on a variety of components, medical devices specifically Lasers.

Responsibilities:

• Consistently achieve the service delivery norms to attain the high level of customer satisfaction.
• Ability to repair and troubleshoot critical medical devices on site.
• Track the service contract renewals and ensure that they are renewed timely.
• Proactively close the routine spares requirement to avoid delay in maintenance.
• Escalate critical issues to concerned group for ensuring timely action.
• Maintain the metrics as set for field activities like installation, troubleshooting etc.
• Maintain the log of all service records for the customers.
• Utility of digital tools like Service Max (Sales Force) for documenting the work at site.
• Track and upkeep the tools as required for service of the devices.

Requirements:

• Degree/Diploma in Electronics/Electrical/Bio Medical Engineering stream.
• Instruments handled: Surgical Lasers, Imaging systems, critical medical devices.
• Proven experience of 1+ years in handling calibration, servicing of medical devices.
• Experience in handling customer issues with good communication skills.
• Have a “Can-Do “attitude and willingness to be hands on with persistency and urgency in following up and ensure timely executions.
• Flexible to accept the customer queries and ready to travel as and when required.
• Experience in MS Excel, Word and on tools like Service Max will be an advantage