Philips Field Service Engineer - Cathlab 

India, Maharashtra, Mumbai 

154870183

Delivery:

• The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
• The FSE would
  conduct site surveys
  before taking over the Life Cycle Management of an installed machine
• The FSE would also
  provide Demonstration Support
  for the system in the region
• The position of a FSE would entail
  Commissioning
  and
  Handing-over
  of the respective systems projects
• FSE would
  participate in Corrective Maintenance
  and would also maintain and complete the PM Schedules within the stipulated time frame
• The FSE would
  implement FCO

Selling :

• As a FSE, Person would
  actively participate
  and
  support
  in CS Sales Promotion and achievement of overall CS Team Sales Targets
• FSE would coordinate the process of Spare parts Sales with the Customer
• Identifying opportunities for
  System Upgrades
  and promoting the same to the Customer would also fall within the jobs purview
• The FSE would
  provide Competition Information
  about the latest developments and the prevailing market condition to enable the organization to be competitive.

Service Administration

• The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
• The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
• The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.

• FSE would also be responsible for
  timely escalation
  of certain issues to the concerned FSE and work as a team to provide appropriate.

To succeed in this role, you’ll need a customer-first attitude and the following

• 3+ years of experience into MRI modality.
• Experience in Service, Maintenance and installation

Onsite roles require full-time presence in the company’s facilities.