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Netflix Support Specialist Content Hub Media Production Suite United States, California, Los Angeles 343210206
01.05.2024
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How do you know if this role is right for you?
- You have managed data and or workflows for a post production facility
- You have managed workstations, hardware and overall support at a post production facility
- You have a background in software/hardware development & you have worked on set, or in post production
- You have managed an automated transcoding service in a past job offered to post production
OR
Your primary job functions are:
- Monitor all Content Hub Media Production Suite automated file transfer and transcoding activity
- Ensure the Netflix Content Hub Media Production Suite tools receive timely support when issues arise, managing communication with that end user throughout the issue lifecycle, as well as escalate/triage when necessary
- Partner closely with the Senior Manager, Production Media Systems to stay current on product developments. This includes tracking key milestones and timelines to ensure awareness of product version management.
- Monitor and analyze our tool utilization to proactively identify potential issues, and inform forecasting and future resource management.
- Partner with the Senior Manager, Production Media Systems on advancing and evolving Media Production suite operational strategy.
- Own the feedback loop for the Content Hub Media Production Suite from their region to Studio and Product.
Qualifications:
- 5+ years of experience in post production, with roles in facility, as well as process management, at a post production vendor, studio or network.
- Deep knowledge and experience with content creation processes, on set production and post production services.
- Proficiency speaking and writing in English is a must, but the ability to also communicate in Spanish is a valuable asset to this role
- Understanding of JSON, XML, CSV, and other commonly used data formats
- Familiarity working across Windows, Mac, and Linux operating systems
- Previous experience working with media asset management and workflow automation systems
- Understanding of different types of storage infrastructure leveraged throughout production and post, including local drives, facility storage array networks, and cloud storage
- Understand the practical application of and have experience in dailies processing, editorial, VFX pulls, conform/online to final delivery.
- Familiarity with production and post production software (e.g. Avid Media Composer, Adobe Premiere, Colorfront OSD & Transkoder, and Aspera).
- A clear understanding for how software from on set through production and post are used and the differentiators between them.
- Knowledge of industry standards and the bodies that ratify them.
- Knowledge of and relationships with technology solutions, equipment and service vendors across production and post production.
- Previous background in software development, workflow scripting, or system administration not required, but strong plus
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $50,000 - $245,000.
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