NICE Lead Project Manager 

Australia, New South Wales, Sydney 

343180046

Responsibilities & Key Activities:

• Develop a working knowledge of key aspects of the assigned customer’s business processes and goals to ensure strong alignment of NICE solutions to customer requirements.
• Management of external customer Projects or Programs for the customized implementation, upgrade or enhancement of NICE enterprise solutions through the full Project lifecycle to achieve customer value and ROI objectives.
• End-to-end management of Projects or Program(s) including:

• Project or Program definition, estimation and planning, potentially including Projects managed by other Project Managers
• Scope Management
• Time Management
• Cost Management
• Quality Management
• Human Resource/ Personnel Management – including geographically diverse teams
• Communications Management
• Risk & Issue Management
• Procurement/Subcontractor Management
• Revenue Forecasting

• Customer and NICE Stakeholder Management

• Effective adoption of NICE project management methodology, processes, tools, techniques and templates as required.
• Develop, manage, and maintain detailed project plans and schedule throughout the project life-cycle; assuming complete ownership of all aspects of the solution delivery
• Team building and team motivation to achieve Project or Program objectives.
• Act as a single point of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship levels.
• Effective communication to customer and NICE project stakeholders
• Develop proactive and creative solutions to Risks and Issues, provide visibility to key stakeholders and escalate as required.
• Measure the quality and efficiency of each delivery. Proactively provide feedback on lessons learned and suggestions for future improvements. Contribute to project management methodology improvements. Provide assessment of project results.
• Be part of the broader PM community to participate, contribute, learn and collaborate to increase efficiency of Project and Program Management at NICE
• Proactive management of project profitability
• Identify opportunities for customers to benefit from additional NICE products and services.

Ideal Experience & Background:

• 8+ years of Project or Program Management experience
• Experience managing the full software SDLC as a project manager, including discovery, design and development of customized solutions required
• Business Intelligence, Data Warehouse or Data Integration Project experience preferred.
• PMP or PRINCE2 Certified preferred
• Experience delivering services to an external customer (consulting or software vendor) would be a plus
• Experience with Contact Centre projects would be a plus
• Bachelor’s degree required

Personal Attributes:

• Proven Project Management leader who is able to motivate diverse and remote project teams
• Exceptional communication and presentation skills.
• Ability to effectively communicate complex technical subject matter in a clear and concise fashion
• Persuasive, confident with excellent negotiation skills
• Passionate and empathetic towards the customer experience
• Self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction
• Diligent/detail oriented & organized