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NICE Lead Project Manager 
Australia, New South Wales, Sydney 
343180046

29.08.2024

Responsibilities & Key Activities:

  • Develop a working knowledge of key aspects of the assigned customer’s business processes and goals to ensure strong alignment of NICE solutions to customer requirements.
  • Management of external customer Projects or Programs for the customized implementation, upgrade or enhancement of NICE enterprise solutions through the full Project lifecycle to achieve customer value and ROI objectives.
  • End-to-end management of Projects or Program(s) including:
    • Project or Program definition, estimation and planning, potentially including Projects managed by other Project Managers
    • Scope Management
    • Time Management
    • Cost Management
    • Quality Management
    • Human Resource/ Personnel Management – including geographically diverse teams
    • Communications Management
    • Risk & Issue Management
    • Procurement/Subcontractor Management
    • Revenue Forecasting
  • Customer and NICE Stakeholder Management
  • Effective adoption of NICE project management methodology, processes, tools, techniques and templates as required.
  • Develop, manage, and maintain detailed project plans and schedule throughout the project life-cycle; assuming complete ownership of all aspects of the solution delivery
  • Team building and team motivation to achieve Project or Program objectives.
  • Act as a single point of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship levels.
  • Effective communication to customer and NICE project stakeholders
  • Develop proactive and creative solutions to Risks and Issues, provide visibility to key stakeholders and escalate as required.
  • Measure the quality and efficiency of each delivery. Proactively provide feedback on lessons learned and suggestions for future improvements. Contribute to project management methodology improvements. Provide assessment of project results.
  • Be part of the broader PM community to participate, contribute, learn and collaborate to increase efficiency of Project and Program Management at NICE
  • Proactive management of project profitability
  • Identify opportunities for customers to benefit from additional NICE products and services.

Ideal Experience & Background:

  • 8+ years of Project or Program Management experience
  • Experience managing the full software SDLC as a project manager, including discovery, design and development of customized solutions required
  • Business Intelligence, Data Warehouse or Data Integration Project experience preferred.
  • PMP or PRINCE2 Certified preferred
  • Experience delivering services to an external customer (consulting or software vendor) would be a plus
  • Experience with Contact Centre projects would be a plus
  • Bachelor’s degree required

Personal Attributes:

  • Proven Project Management leader who is able to motivate diverse and remote project teams
  • Exceptional communication and presentation skills.
  • Ability to effectively communicate complex technical subject matter in a clear and concise fashion
  • Persuasive, confident with excellent negotiation skills
  • Passionate and empathetic towards the customer experience
  • Self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction
  • Diligent/detail oriented & organized