Amazon Prime Video Catalog Quality Expert Digi-Flex 

Mexico, Veracruz, Orizaba 

342644932

Key job responsibilities
- Facilitates the creation/execution of the Quality Management System
- Documentation of quality metrics, communicate root causes to stakeholders and carry forward lessons learned from quality concerns
- Implements risk management solutions globally
- Introduce new systems and procedures that drive defect identification and reduction
- Verify Quality Metrics in place and meet goals, trigger containment actions and corrective actions as appropriate- Communicates across all levels on Operations and program progress.- Conducts Root Cause Analysis ( 5 Whys Analysis/ Fish Bone Analysis) and Error Trend Analysis
- Drive defect elimination program by working along with Ops and Program stakeholders.

- Bachelor's degree or equivalent post-secondary degree (B-Tech Preferred), or equivalent experience;
- Experience in Implementation of Quality Management System (QMS);
- Excellent English written and verbal communication skills;
- Minimum of 1-3 years’ experience working in a quality environment and driven improvements through the application of Lean and/or Six Sigma tools and concepts;
- Experience in or demonstrated ability to coach people/teams without formal responsibility and interacting and building rapport with teams of all levels.

- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience back office operations, escalation management and troubleshooting environments
- Experience managing a project portfolio. Small/Medium Project management experience.
- Six Sigma Green Belt or Lean Certification
- Strong stakeholder management skills with ability to present findings to groups
- Self-starter capable to taking initiative and working with minimal direction
- Comfortable with data analysis and detailed investigation; able to coordinate workload
- Strong Analytical ability and problem solving skills