Amazon Prime Video Catalog Quality Expert Digi-Flex 

Mexico, Veracruz, Orizaba 

342644932

Key job responsibilities
1. Facilitates the creation/execution of the Quality Management System
2. Documentation of quality metrics, communicate root causes to stakeholders and carry forward lessons learned from quality concerns
3. Implements risk management solutions globally
4. Introduce new systems and procedures that drive defect identification and reduction
5. Verify Quality Metrics in place and meet goals, trigger containment actions and corrective actions as appropriate
6. Coach a high performing Quality System team that meets agreed objectives and which delivers best practice results, added value and continuous improvements
7. Communicates across all levels on Operations and program progress.8. Conducts Root Cause Analysis ( 5 Whys Analysis/ Fish Bone Analysis) and Error Trend Analysis
Drive defect elimination program by working along with Ops and Program stakeholders.
9. Drive efficiency improvements by eliminating non value add processes and introducing automation capabilities- Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and quality.
10. Work with software teams to articulate and prioritize feature needs for system and tools.San Jose, CRI

- Bachelor's degree or equivalent post-secondary degree (B-Tech Preferred), or equivalent experience;
- Experience in Implementation of Quality Management System (QMS);
- Excellent English written and verbal communication skills;
- Minimum of 1-3 years’ experience working in a quality environment and driven improvements through the application of Lean and/or Six Sigma tools and concepts;
- Experience in or demonstrated ability to coach people/teams without formal responsibility and interacting and building rapport with teams of all levels.

- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience back office operations, escalation management and troubleshooting environments
- Experience managing a project portfolio. Small/Medium Project management experience.
- Six Sigma Green Belt or Lean Certification
- Strong stakeholder management skills with ability to present findings to groups
- Self-starter capable to taking initiative and working with minimal direction
- Comfortable with data analysis and detailed investigation; able to coordinate workload
- Strong Analytical ability and problem solving skills