Capital One Process Manager - ATM Operations Hybrid 

United States, Virginia, Richmond 

341675728

General Responsibilities:

• Conduct in-depth analysis of ATM performance metrics to identify trends, patterns, and areas for improvement.

• Deliver executable business requirements, collaborate with development, quality assurance, and other teams to ensure successful delivery of the full product lifecycle.

• Monitor and maintain ATM monitoring systems to proactively identify and address issues impacting ATM performance.

• Partner with internal teams and third-party vendors to address and resolve software defects.

• Collaborate with cross-functional teams to develop and implement strategies to optimize ATM operations and drive business objectives.

• Participate in the planning and execution of ATM maintenance activities, including software updates, hardware upgrades, and repairs.

• Serve as a subject matter expert on ATM operations, providing guidance and support to internal teams and external partners.

Monday - Friday 8:00 AM - 5:00 PM EST

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 1 year of experience with Microsoft Office or Google Suite products

• At least 1 year of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications:

• Bachelor’s Degree or military experience

• Lean or Six Sigma certification

• At least 1 year experience with SQL

• At least 1 year experience with monitoring and dispatching applications/systems