Microsoft HR Shared Services Support 

Taiwan, Taoyuan City 

340904672

Minimum/Required Qualifications:

• Proficiency in spoken and written English language.
• Bachelor's Degree in Human Resources (HR).
• Business, or related field AND work or internship experience in HR operations, HR, or related field or equivalent experience.

Preferred Qualifications:

• Experience in ERP (PeopleSoft, Oracle or SAP – preferably SAP).
• Experience with common help desk tool such as CRM.
• Ability to work with/manage documents on a SharePoint.
• Experience working in a customer support environment and demonstrated ability in addressing customer root needs.
• Experience working in a multi-segment HR department in a large organization.

Overtime may be required.

• Acting as a main Subject Matter Expert (SME) for French-speaking countries within HR Shared Service processes.
• Ensure quality data entry completed within SLA depending on priority & complexity
• Work in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies.
• Recommend solutions to process failings and contribute to the continuous improvement process
• Independently respond to complex internal and/or external partner issues, advocating for the partner/customer, and influences the decision making on deliverables.
• Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve transaction problems. Able to independently resolve exceptions by using discretion.
• Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency.
• Become procedure expert in area of group support specialty. Using discretion, is able to recommendations on how to handle exceptions, resulting in successful compliance.
• Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience.
• Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services.