Cisco Senior Customer Adoption Manager Spaces Ecosystem 

United States, California, San Jose 

33973633

Application window is expected to close on 1/3/2025

• Lead deployment efforts for select accounts, collaborating with partners (application and device providers), customers, sales teams, and system integrators.
• Develop and maintain runbooks, technical documentation, and enablement materials to standardize deployment processes for joint solutions and scale success.
• Provide hands-on support and guidance during deployment challenges, ensuring flawless integration and issue resolution.
• Act as a feedback channel to engineering, product, and executive teams, sharing insights on deployment successes and areas for improvement.

• Nurture strong, strategic relationships with ecosystem partners at all levels, from CEOs to engineers.
• Guide ecosystem partners through technical challenges and foster collaboration to improve deployment efficiency.
• Advocate for partner needs within Cisco and ensure alignment with Cisco Spaces capabilities and strategic goals.

• Drive adoption of partner apps and devices for joint solutions
• Work directly with customer teams, often front-ending conversations, to ensure successful deployment and integration of partner solutions.

• Regularly update and report on partner deployments, detailing performance, challenges, and opportunities for improvement.
• Develop enablement content, such as training materials, runbooks, and technical documentation, to support ecosystem partners, sales, and integrators.

• Technical Competence : Strong understanding of IoT, Smart Spaces, application development, and cloud technologies.
• Structured and coordinated
• Executive Engagement : Outstanding ability to communicate and influence at all levels, including with technical teams and senior executives.
• Relationship management : Skills in maintaining strategic relationships and collaborating across diverse teams and organizations.
• Autonomous Leadership : Self-starter with the ability to interpret executive vision and translate it into actionable, impactful plans.
• Hands-On Approach : Extensive experience working with customers and partners to deliver successful technical deployments
• Cross-Functional Influence : Ability to work optimally across product management, CX, sales, and engineering teams.
• Adaptability : Comfortable operating in a fast-paced, dynamic environment, managing multiple priorities simultaneously.