JPMorgan Technology Support Senior Specialist 

Philippines, Cebu City 

339603685

As a Technology Support Senior Specialist in Aumni Philippines, you will be a crucial member that provides support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization.

Job Responsibilities

• Maintain and troubleshooting of IT Equipment used in Aumni PH Operations facilities.
• Manage Technology Support Specialist(s).
• Handle support requests and procedures across the network
• Assist in training new hires
• Ensure adherence to Aumni IT standards, policies, and procedures.
• Manage physical IT asset and inventory.
• Escalate complex support requests and incidents.
• Report any system downtime and performance issues quickly and effectively.
• Coordinate activities between local teams to ensure adherence to help desk ticketing resolution times.

Required Qualifications, Capabilities, and Skills

• System Ownership/Administration experience with Mobile Device Management (MDM), ensuring secure and efficient management of mobile devices used by employees.
• Administrative experience in Identity Provider (IDP) system and Single Sign-On (SSO) solution, ensuring secure and streamlined access to applications and services.
• MacOS knowledge and skill set.
• Knowledge in wireless network management, ensuring secure and reliable Wi-Fi access for employees, guests, and Bring Your Own Device (BYOD).
• Experienced with Jira Service Management.
• Experienced with a diverse set of operating systems (Windows, MacOS, and Linux)
• Fundamental working knowledge of Virtual Machine (VM) / Virtual Desktop Infrastructure (VDI)
• Willing to work in Cebu City

Preferred Qualifications, Capabilities, and Skills

• Knowledge of Secure Web Gateway tools (e.g., end-to-end encryption, malware detection, data loss prevention, web filtering, SASE)
• Knowledge of SCIM deployment and management
• Knowledge in Kandji MDM, Crowdstrike, Okta, Meraki, Netskope
• CompTIA certification(s)