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JPMorgan Technology Support Senior Specialist 
Philippines, Cebu City 
339603685

13.07.2024

As a Technology Support Senior Specialist in Aumni Philippines, you will be a crucial member that provides support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization.

Job Responsibilities

  • Maintain and troubleshooting of IT Equipment used in Aumni PH Operations facilities.
  • Manage Technology Support Specialist(s).
  • Handle support requests and procedures across the network
  • Assist in training new hires
  • Ensure adherence to Aumni IT standards, policies, and procedures.
  • Manage physical IT asset and inventory.
  • Escalate complex support requests and incidents.
  • Report any system downtime and performance issues quickly and effectively.
  • Coordinate activities between local teams to ensure adherence to help desk ticketing resolution times.

Required Qualifications, Capabilities, and Skills

  • System Ownership/Administration experience with Mobile Device Management (MDM), ensuring secure and efficient management of mobile devices used by employees.
  • Administrative experience in Identity Provider (IDP) system and Single Sign-On (SSO) solution, ensuring secure and streamlined access to applications and services.
  • MacOS knowledge and skill set.
  • Knowledge in wireless network management, ensuring secure and reliable Wi-Fi access for employees, guests, and Bring Your Own Device (BYOD).
  • Experienced with Jira Service Management.
  • Experienced with a diverse set of operating systems (Windows, MacOS, and Linux)
  • Fundamental working knowledge of Virtual Machine (VM) / Virtual Desktop Infrastructure (VDI)
  • Willing to work in Cebu City

Preferred Qualifications, Capabilities, and Skills

  • Knowledge of Secure Web Gateway tools (e.g., end-to-end encryption, malware detection, data loss prevention, web filtering, SASE)
  • Knowledge of SCIM deployment and management
  • Knowledge in Kandji MDM, Crowdstrike, Okta, Meraki, Netskope
  • CompTIA certification(s)