Microsoft Senior Customer Success Security Lead - Western Europe 

Spain, Community of Madrid, Madrid 

339565596

• , you will empower the teams to ensure customers get best value from their Microsoft Security investments (incl. Zero Trust, Threat Management, Security Operations (SIEM / SOAR), Extended Detection & Response (XDR), Cloud Security, Identity and Access Management, powered by Unified Success Contracts)
• Lead the team to be a proactive , agile and responsive point of contact for the customer and to be an effective technical Voice of the Customer inside Microsoft. Role model by sponsoring key accounts yourself. Help remove blockers for the team
• Establish a culture that grows account references , advocacy and loyalty for the CSA practice by maintaining high levels of customer success and satisfaction
• Grow and develop high-performance teamsthough: hiring the right talents as well as ensuring technical skilling plans are followed and aligned to customer and Microsoft priorities. Coach and develop Managers to ensure a future prove organisation that can effectively deliver against priorities
• Drive usage growth of workloadsthrough Customer Success Excellence, reducing competitive threat
• Embrace a culture of operational excellence

Professional Experience:

• Thought leader with great executive presence, including the ability to engage CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills
• Ability to generate trust, build alliances, and orchestrate interdisciplinary teams
• People Management Experience, beneficial is a Manager of Manager background
• Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results
• Escalation Management – Crisis Management Experience

Technical Skills:

• Demonstrated Technical leadership through prior technical coaching/leadership roles
• Engineering, technical sales, consultative delivery management experience or equivalent
• Strong technical understanding of Applications & Infrastructure Enterprise cloud workloads Ability to stay up to date on new/improved Azure scenarios and workloads

Certifications:

• Certification of a major hyperscale Cloud (e.g. MicrosoftAzure AZ-305, AWS SA Professional) preferred
• OR Certification in one of the following technologies: Cloud, web application development, cloud-native application architecture (e.g. containers, microservices, API management), modern software development techniques like DevOps and CI/CD tool chains (e.g. Jenkins, Spinnaker, Azure developer services, GitHub) and container orchestration systems (e.g. Docker, Kubernetes, Cloud Foundry, Azure Kubernetes Service,GitHub)
• OR Certification in one or more of the following programming languages: C++, C#, Java, Node.js, Python Preferred