Microsoft Technical Support Engineering Internship Opportunities 

Kenya, Nairobi County, Nairobi 

33841272

Required Qualifications

• Must be pursuing a Bachelor's or Master's Degree in Computer Science, Information Technology (IT), or related field
• Must have at least one additional quarter/semester of school remaining following the completion of the student worker program.
• Fluency in English.
• You must be legally authorised to work in Kenya to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit)

Preferred Qualifications

• Microsoft Technology Certifications.

Responsibilities

Response and Resolution

· Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.

· Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.

· Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.

Product/Process Improvement

· Provides feedback to improve products to more senior engineers or technical advisors.

· Identifies potential defects and escalates to more senior engineers to resolve.

· Uses available tools to deliver solutions for customer issues of limited scope.

· Follows processes provided by the business.

· Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.

Other · Embody our culture and values