Boston Scientific Patient Access Portal Coordinator - Intracept 

United States, Minnesota, Maple Grove 

337534842

Your responsibilities will include:

• Contact all newly appointed portal coordinators within acceptable timeframe as determined by management.
• Reinforce expectations regarding Salesforce practice facing portal use, documentation upload requirements, and methods of communication.
• Receives and responds to customer inquiries within the timeframe as determined by management.
• Document all interactions timely and comprehensively.
• Draft written communication for letters and e-mails to patients, physician offices, and internal customers as needed.
• Support internal and external customers with inquiries and education regarding the Intracept portal and internal authorization process.
• Identifies inefficiencies and opportunities for process improvement.
• Position may require periodic travel to meet with local sales reps, physicians, and customer staff.
• Perform other related duties as assigned, including special projects.

Required qualifications:

• 2+ years’ experience in a clinical or prior authorization setting in pain management or orthopedic spine specialties.
• 2+ years’ experience successfully training others
• High school diploma or GED

Preferred qualifications:

• Knowledge of medical terminology with a focus on the spine.
• Skill in the use of software applications such as electronic medical records (EMR), payer portals, Microsoft Office. (Salesforce experience is a plus.)
• Ability to work independently and problem-solve
• Ability to interact and communicate with people over telephone and virtual meetings in a professional manner.
• Strong ability to read and understand clinical documentation and radiology reports; extracting key information as it pertains to vertebrogenic pain.
• Ability to read, understand, and apply payer medical policy criteria and exclusions.
• Ability to plan, organize, and execute daily activities with minimal oversight.
• Ability to gather data, compile information, and prepare reports.
• Ability to create, compose, and edit written materials.
• Knowledge of medical billing procedures

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.