Tesla Store Leader Adelaide Month Contract 

Australia, South Australia, Adelaide 

336342304

Business Health

• Coach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotion
• Demonstrate sales leadership by role playing and having an active presence in customer facing locations
• Train and develop team on sales and delivery processes
• Analyse data to determine optimal business strategies
• Set individual goals for your team, ensuring goals are aligned with store goals
• Ensure team is fluent in all aspects of product knowledge
• Partner with Marketing to identify local marketing and event opportunities to drive sales
• Drive for Excellence in all areas of business focused on reaching P&L expectations for respective location

Customer Experience

• Responsible for ensuring all employees provide best in class experience in every interaction
• Manage escalations quickly and effectively
• Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission

Employee Engagement

• Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
• Support, implement and provide follow-up for all training
• Continually evaluate the performance of each employee and provide constant feedback to drive results
• Identify high potential talent and effectively succession plan for needs of the business
• Ensure all employees adhere to Tesla policies and procedures
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Brand Standards

• Ensure facility maintenance and showroom presentation adhere to the brand standard
• Control store expenses continually striving to reduce costs
• Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

• Bachelor’s degree or evidence of exceptional ability
• 5+ years of applicable experience with proven track record to meet or exceed goals
• Self-starting entrepreneur with exceptional management and coaching skills
• Ability to prioritize multiple projects and adhere to business-critical deadlines
• Excellent written and verbal communication skills
• Dedicated and ethical approach to sales and sales operations
• Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
• Ability to work evenings and weekends in a retail environment
• Valid driver’s license in the country in which you are applying, 2 year minimum driving record required with a clean driving history
• Ability to obtain appropriate licensing, where applicable