JPMorgan Senior Product Associate 

United States, New Jersey, Jersey City 

335651679

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Creates and maintains the product's definition, product roadmap & customer facing SLOs/SLAs
• Prioritizes the product backlog & maintains a vision for the product
• Support the go-to-market and strategic marketing plans for the product
• Creates a safe environment for experimentation and failures to support fast learning cycles
• Support our cloud strategy for our information archive platforms

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Product management experience with an emphasis on delivering voice / voice recording solutions to end users and control functions.
• Knowledge of the voice and voice recording systems deployed within the financial services industry; Cloud vendors, NICE NTR/X, Compass, RedBox, IPC Unigy, Cloud 9, Mobile voice recording, large scale contact center recording, Storage technologies, recording assurance (record completeness), recorded user population management and provisioning
• Understanding of software development methodologies and practices (SDLC, Agile, Scrum, etc.)
• Good written and verbal communication skills with the ability to articulate concepts to a senior management and customers
• Experience of building strong, cohesive partnerships with key stakeholders
• Good interpersonal skills to manage relationships with a variety of partners and stakeholders
• Experience writing technical stories in JIRA/confluence using industry standard notations

Preferred qualifications, capabilities, and skills

• Experience in technology product management role within enterprise environment.
• Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions