* 4+ years of professional experience working within a product, project, or program management role.
* Experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
* Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership.
* BA/BS degree in a technical field, or 8+ years of professional experience in a directly relatable role
Preferred Qualifications
* 7+ years of professional experience working within a product, project, or program management role.
* Experience working in a hands-on role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams.
* Is a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems. Thinks with a focus on implementing simple but lasting solutions.
* Demonstrated ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact
* Has worked within a global organization, where work may include a mix of regional or global scope
* Has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience.
* Experience and proficiency with SAP (S4 HANA), awareness of AI application within a contact center environment, knowledge of Genesys routing solutions, order to cash processes, etc. are differentiating and desirable skillsets.