4+ years of professional experience working within a product, project, or program management role.
Experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership.
BA/BS degree in a technical field, or 8+ years of professional experience in a directly relatable role
Preferred Qualifications
7+ years of professional experience working within a product, project, or program management role.
Experience working in a hands-on role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams.
Is a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems. Thinks with a focus on implementing simple but lasting solutions.
Demonstrated ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact
Has worked within a global organization, where work may include a mix of regional or global scope
Has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience.
Experience and proficiency with SAP (S4 HANA), awareness of AI application within a contact center environment, knowledge of Genesys routing solutions, order to cash processes, etc. are differentiating and desirable skillsets.