EY Payroll SMO - Staff EY Global Delivery Service 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

334679257

Responsibilities

• Support the SMO and account teams to ensure consistent service delivery and client management.
• Coordinate with global teams to deliver payrolls that meet contractual scope, timeliness, quality, and service level agreements.
• Support the service management documentation, process flows, and procedures for cross-country client consistency and efficiency.
• Support the data collation process for SLA reporting and issue log maintenance.
• Work on annual rollover tasks, such as calendar preparation and EY tool updates.
• Support the internal teams in addressing escalations, resolve issues, prepare root cause analysis, and communicate outcomes to account teams.
• Support the processing of scope changes and related contract adjustments, including change requests and documentation updates.
• Be involved in client-related change management efforts, including the adoption of new tools, processes, and system upgrades.
• Contribute to proactive management of risks and issues, ensuring effective mitigation and transparent communication for a seamless experience.

To qualify for the role, you must have

• Degree and/or undergraduate professional qualification
• Minimum 1 year of work experience
• Excellent English language skills
• Service/Project management and/or payroll coordination experience would be advantage
• Advanced knowledge in the use of Microsoft Office suite of products would be useful