SAP SAP Services iXp Intern - Business Support Associate 

Czechia, Prague, Prague 

334392044

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:

Expected start date:October 2024

Core tasks include:

• Handling end-user inquiries – detecting the problem, troubleshooting, dispatching, and closing the issue
• Working in a multi-channel environment where support is provided via chat, call-out, and ticketing. You may engage in simple exchanges or more complex consultations based on your growing levels of expertise
• Exchanging best practices and following standard execution models to help our team be our most efficient
• Participating in, contributing to, or hosting learning and networking activities to consistently grow knowhow and collaboration
• You may contribute input and or take the lead of scope-related or process-related projects

What you bring:

In addition, you will bring:

• A customer-service attitude: polite, helpful, quality-oriented and empathic
• Analytical skills/Inquisitive mindset: asks the right questions
• Multitasking/ prioritization skills
• Strong English communication skills (other languages are a plus)
• A can-do attitude and global awareness
• Confidence in navigating challenging situations
• Ability to work 75% to 100% capacity

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