Bank Of America Group Operations Manager-Global Market 

United States, North Carolina, Charlotte 

334176230

Job Description:

Job Description:

This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include supervising day-to-day activities of employees such as executing transactions.

Responsibilities:

• Forecasts and manages staffing levels and capacities, prioritizes employee development by providing effective coaching, and shares constructive feedback to drive Operational Excellence
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Required Qualifications:

• Minimum for 5 years of experience in a Control or Process Improvement related role
• Excellent organizational and communication skills, close attention to detail and experience interacting with senior management
• Strategic mentality; ability to understand the big picture and apply strategic longer term solutions, with focus on automation, efficiency, consistency, employee satisfaction
• A strong risk management mind set and ability to influence others at all levels of a large organization and proven track record of high attention to detail and ability to drive continuous improvements
• Ability to work with stakeholders and technology partners to drive or facilitate changes to controls and processes in the Reference Data space
• Proven success in managing people
• Strong time management skills, comfortable working in high pressure environment

Skills:

• Business Operations Management
• Customer Service Management
• Performance Management
• Process Performance Measurement
• Talent Development
• Account Management
• Client Management
• Leadership Development
• Process Management
• Relationship Building
• Business Case Analysis
• Policies, Procedures, and Guidelines Management
• Process Design
• Risk Management
• Workforce Analytics

1st shift (United States of America)