GE HealthCare Senior Customer Service Engineer 

India, Andhra Pradesh 

333862739

Roles and Responsibilities

In this role you will be responsible for:

• Maintaining all models specific to Ultrasound Modality Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems.

• Completing all administration tasks on time.

• Ensures timely completion of FMIs (Field Modification Instructions) and PMS (Prevent to Maintains Service) inspections documentation for assigned accounts.

• Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.

• Having general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.

• Resolving issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.

• Collaborating with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information asks questions and checks for understanding.

Required Qualifications

• This role requires 5 plus years of field experience in Ultrasound Modality is preferred.

• Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

Inclusion and Diversity

Ourare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.