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GE HealthCare Senior Customer Service Engineer India, Assam 309915043
Yesterday
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Roles and Responsibilities
- Technical: Servicing and Maintaining all imaging equipments in the assigned area. Total system level troubleshooting on complex multi-symptom problems in modality like CT, MRI, PETCT, NM, Cath Lab etc..
- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
- Business growth: Assists in the growth and direction of business in his/her geographic area
- Productivity: Responsible for Warranty and PMS contract cost control
- Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
- Installation: Plays a leading role in complex and multifunctional rooms
- Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
- Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team
- Associate’s or Bachelor’s degree in Electrical & electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 4+ years of experience in servicing of imaging equipments.
- Experience interfacing with both internal team members and external customers as part of a solution-based service process
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
- Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
- Sought by others for guidance and advice. Proficiency in English.
- Ability to work independently with minimum direction
- High work standards and quality
- Initiative and motivation. Plans and organizes work effectively
- Excellent communications, listening and interpersonal skills
- Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
- Should have ownership and accountability skills to lead from the front for any assigned works.
- Strong oral and written communication skills. Ability to document, plan, market, and execute programs
- Candidate has to be flexible to work in any location that's assigned to him depending on business requirements
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