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GE HealthCare Senior Customer Service Engineer 
India, Assam 
309915043

Yesterday
Roles and Responsibilities
  • Technical: Servicing and Maintaining all imaging equipments in the assigned area. Total system level troubleshooting on complex multi-symptom problems in modality like CT, MRI, PETCT, NM, Cath Lab etc..
  • Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
  • Business growth: Assists in the growth and direction of business in his/her geographic area
  • Productivity: Responsible for Warranty and PMS contract cost control
  • Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
  • Installation: Plays a leading role in complex and multifunctional rooms
  • Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
  • Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team
Required Qualifications
  • Associate’s or Bachelor’s degree in Electrical & electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 4+ years of experience in servicing of imaging equipments.
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
  • Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
  • Sought by others for guidance and advice. Proficiency in English.
  • Ability to work independently with minimum direction
  • High work standards and quality
  • Initiative and motivation. Plans and organizes work effectively
  • Excellent communications, listening and interpersonal skills
  • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
  • Should have ownership and accountability skills to lead from the front for any assigned works.
Desired Characteristics
  • Strong oral and written communication skills. Ability to document, plan, market, and execute programs
  • Candidate has to be flexible to work in any location that's assigned to him depending on business requirements