Cisco Customer Quality Engineer 

Taiwan, Taipei, Taipei 

332439093

Customer Incident Management:

• We collaborate with customers to resolve reported issues, ensuring their concerns are addressed promptly and thoroughly.
• We investigate and solve problems using methodologies like the 8D process , and we communicate progress and solutions clearly.

Failure Analysis and Reporting:

• We dive deep into data to uncover root causes of issues and collaborate with internal teams to find the best solutions.
• We share insights transparently , creating reports and presentations that highlight trends, key takeaways, and actionable recommendations.

Process Improvement:

• We look for opportunities to improve by analyzing field performance and implementing changes that enhance product reliability and customer satisfaction.
• We close the loop on corrective actions , ensuring recurring issues are prevented and processes are continuously optimized.

Quality Planning and Compliance:

• We plan for quality by collaborating with cross-functional teams to develop robust quality plans that meet customer expectations and industry standards.
• We ensure compliance with all quality and regulatory requirements, measuring success through metrics like DPPM, MTBF, and warranty return rates .

Cross-Functional Collaboration:

• We work as one team with Product Development, Product Engineering, Reliability Engineering, and Customer Support to address quality concerns and create seamless solutions.
• We engage with manufacturing partners , ensuring adherence to quality standards and quick resolution of production issues.

Customer Advocacy:

• We amplify the customer’s voice , integrating their feedback into product design, testing, and manufacturing processes.
• We proactively communicate quality improvements , building trust and confidence in Cisco’s commitment to excellence.