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HP Middle East Africa Country Delivery Manager m/f France, Ile-de-France 33165291
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Responsibilities:
Manage the service and support delivery team in France geography
Channel Delivery – retailers & commercial channel partners
HP On-site Delivery through a network of suppliers
Μanage HP support services at country level across all go-to-markets.
Represent Customer Support in from of the sales/markets
Be the the face of Customer support towards our market leads
Εnsure that HP end to end support services meet customers’ expectations.
Τurn HP support services into a key sales differentiator.
Take an active role / lead in projects to improve customer services.
Manager Support Provider Accounts (Channel Partners and Subcontractors) across the partner life cycle management: selection, qualification, education, communication, operational performance management, compensation.
Manage communication with Partners (QBR's - quarterly business reviews - , Management of regular Communication, Escalation).
Interact with Country (Sales and Country Managers) and CS stakeholders.
Own Market Intelligence in Support, benchmarking vs competition and assessing the Legal conditions.
Deploy country support mix strategy & support/service programs with Partners in the Retail Channel.
Deploy local flavor of infrastructure and Supply Chain changes.
Who are you?
Typically 12+ years experience in the industry, in the Channel environment, Consumer and / or Commercial. Experience in Partner Account Management, in Operations, or Procurement will be valuable assets.
Experience in country, regional and/or GBU would be also a plus.
Senior management experience – multiple geographies, +8 years management experience. Established management background of high level individual contributors (people management) and first level managers. Strong skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation and influencing skills in cross-functional teams .
Excellent market knowledge.
Need broad knowledge competitive market dynamics, business models, business strategies and processes.
Demonstrate broad knowledge of corporate organization and policies, and cross functional roles and objectives.
Must have a solid understanding of business management principles, financial expertise and strategic planning methods.
Recognized as authority in their area of expertise. Demonstrated ability to provide thought leadership and drive change across functions. Very strong leadership, people and business management skills.
More frequent influence at cross-functionally and on executive level.
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