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Monday Implementation Consultant Brazil, São Paulo, São Paulo 325678071
02.02.2025
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Please note that this is a hybrid position that requires 3 days in office per week in our Sao Paulo office location.
About The Role
Please note that this is a hybrid position that requires 3 days in office per week in our Sao Paulo office location.
- Take ownership of new accounts and manage their onboarding and implementation for our LATAM customers
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com
- Act as a project manager to ensure timelines are met
- Serve as the main point of contact throughout the service period and act as the liaison between clients and the rest of the monday.com team
- Have the flexibility to execute different types of service offerings depending on which package the client has (PS, Onboarding, Managed Services)
- Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
- Build, own, and execute client success and implementation plans
- Navigate client organizations to uncover additional product applications & opportunities for partnership
- Spearhead internal cross-functional improvement projects
Your Experience & Skills
- 3+ years experience in a Professional Service / Implementation / Customer Success positions
- English fluency speaking is a must
- Strong customer-facing and presentation skills with the ability to establish trust and credibility
- Demonstrated success in managing multiple tasks and priorities in a dynamic, high-energy environment
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- BA or BS degree
- Experience working with Web development frameworks, Javascript, HTML, CSS, and REST API - GraphQL is an advantage
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