Cisco Customer Success Specialist 

Portugal 

330987386

While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results.

• Integrated Security Operations

• Cloud & Network Security

• Zero Trust Network Access

• Customer Engagement: Conduct targeted consultative sessions and interactive technical presentations to increase product awareness, share standard processes, and drive software adoption and business value.

• Technical Expertise: Apply deep technical knowledge, business acumen, and automation skills to provide consultative solutions and ensure successful customer engagements.

• Risk Management: Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations.

• Collaboration: Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth.

• Product Feedback and Advocacy: Provide feedback to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities.

• Strategic Advice and Adoption Journey: Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges.

• 4+ years of experience in technical consulting or direct customer interfacing/engagement role with an understanding of industry standard processes related to the security domain

• Practical experience in configuring, supporting and solving issues with Security solutions, such as:

o Zero Trust Network Access

o Secure Firewall and Cloud Security

• Demonstrable experience engaging with key customers, understanding their unique needs, and applying industry standard processes to drive successful outcomes.

• Delivered consultative sessions and interactive technical presentations

• Conducted product and solution demos to drive product adoption with a solid understanding of software licensing models and running competitive SWOT analyses.

• English speaker

• Understanding Cisco Security Suites: Breach Protection or User Protection or Cloud Protection

• Understanding and experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies.

• Knowledge in automation, including demonstrating APIs and programmability to orchestrate workflows and integrate with existing ecosystems (e.g., ITSM, Open Source).

• Suggested Certifications: DevNet, CCNA, CCNP, or CCDP

• Suggested Cisco Success Management certifications: Cisco Certified Success Specialist

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).