HP Service Delivery Manager English German 

Bulgaria, Sofia 

329380073

Service Delivery Manager with English and German

What a Service Delivery Manager does at HP:

• Is the single point of contact for the customer managing change requests and customer queries
• Manages day-to-day operation and assumes responsibility for all service levels to be delivered to customer
• Proactive elevation and escalation management
• Prepares, leads and manages operational account reviews
• Coordinates all relevant resources (internal/external partners)
• Supports Total Customer Experience management and achieves customer satisfaction targets
• Manages Change Orders and provides consulting to customer on new products and services
• Manages forecasting and P&L on an account basis and maintains profitability
• Tracks and captures data/metrics

Individuals who do well in this role at HP, usually possess:

• University or College degree
• + 2 years of service delivery experience, ideally Outsourcing or Project Management or Consulting
• Strong English language skills (spoken and written)
• Strong German language skills (spoken and written)
• Experience with Service Delivery Management and general customer handling
• Leadership experience
• Client facing experience (face-to-face or remote)
• Project management or project coordination experience

Personal skills and qualities that will help you out:

• Strong collaboration, influence and negotiation skills in cross-functional teams
• Ability to manage conflict and complex situations
• Ability to apply business acumen and results driven attitude
• Comfortable to work in a remote, virtual environment
• Process and Methodology focused

Technical skills:

• MS Office applications and min. basic level of Excel
• Project Management Methodologies - would be an advantage

• ITIL foundation, processes & tools knowledge – would be an advantage
• MS process and technology knowledge and background - would be an advantage

We love our work environment and career growth journey. We think you will too:

• Inspirational and collaborative team that supports your growth
• Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)
• The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact

What do we offer:

• Additional medical insurance
• Life insurance
• Additional days paid leave
• Food vouchers
• Wellness program (incl. Multisport cards)
• Work-life balance support including work from home opportunities

Full time

Summarized Shift (Bulgaria)

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